Refund and Returns Policy
Effective Date: 24th December 2024
We want you to be completely satisfied with your purchase at Poshy. If for any reason you’re not happy with your order, we offer a 30-day return policy on most items.
1. Return Eligibility
To qualify for a return or exchange, your item must be:
- In new, unused, and resalable condition.
- Returned within 30 days of the delivery date.
- In its original packaging (if applicable).
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards.
- Customized or personalized items.
- Downloadable products or services.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service at info@poshy.site within 30 days of receiving your order to request a return authorization.
- Provide your order number and the reason for your return.
- Once your return is approved, we will provide you with a return shipping label (if applicable).
- Ship the item back to us. You are responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Process
Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping charges are non-refundable, and you may be responsible for the cost of return shipping.
5. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return for a refund and place a new order on our website.